Refund & Cancellation Policy

1. Introduction

Welcome to Femacare Private Limited (“Femacare,” “we,” “us,” or “our”). This Refund Policy (“Policy”) outlines our procedures regarding refunds for products purchased through our website located at www.herkaya.com (the “Site”) and any related services provided by Femacare.

By accessing or using the Site, you acknowledge and agree to be bound by this Policy. If you do not agree with any part of this Policy, please do not access or use the Site.

2. Refund Eligibility

2.1 Non-Delivery: If you have not received the product(s) you ordered within a reasonable timeframe, you may be eligible for a refund.

2.2 Contact within 7 Days: To request a refund for non-delivery of a product, you must contact us at contact@herkaya.com within 7 days of the delivery date indicated by the shipping carrier.

3. Refund Process

3.1 Request for Refund: To request a refund for non-delivery of a product, please send an email to contact@herkaya.com within 7 days of the delivery date indicated by the shipping carrier. Please include your order number and any relevant information about the non-delivery.

3.2 Investigation: Once a refund request is received, Herkaya will initiate an investigation to determine the status of the shipment.

3.3 Approval: If the investigation confirms that the product(s) were not delivered, and no alternative resolution can be reached, Herkaya will approve the refund request.

3.4 Refund Issuance: Upon approval of the refund request, Herkaya will process the refund within 5-7 days. The refund will be issued to the original method of payment used for the purchase.

4. No Refund Policy

4.1 Medical Products: Due to the nature of medical products, refunds will only be issued in the case of non-delivery of the product(s) as outlined in this Policy.

4.2 No Other Refunds: Except for non-delivery, Herkaya does not offer refunds or exchanges for any other reason, including but not limited to dissatisfaction with the product(s) or changes in personal circumstances.

5. Contact Information

If you have any questions or concerns about this Policy, please contact us at contact@herkaya.com  

6. Changes to this Policy

We reserve the right to update or modify this Policy at any time without prior notice. Any changes to the Policy will be effective immediately upon posting on the Site. Your continued use of the Site following the posting of any changes constitutes acceptance of those changes.

By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by this Policy.