Privacy Policy

Introduction

Herkaya (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy (the “Policy”) describes how we collect, use, store, share, and protect your information in connection with your use of our website, www.herkaya.com (the “Site”), and our products and services (collectively, the “Services”). By accessing or using our Site or Services, you agree to this Policy. If you do not agree, please do not use our Site or Services.

1. Information We Collect

1.1 Personal Information

We may collect and process the following personal information about you:

  • Identity Data: Includes first name, last name, username or similar identifier, marital status, title, date of birth, and gender.
  • Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
  • Financial Data: Includes bank account and payment card details.
  • Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.
  • Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
  • Usage Data: Includes information about how you use our Site, products, and services.
  • Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.

1.2 Special Categories of Personal Data

We may collect special categories of personal data about you (this includes details about your health) only with your explicit consent.

1.3 Non-Personal Information

We collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data as it does not directly or indirectly reveal your identity.

2. How We Use Your Information

2.1 Legal Basis for Processing

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of Contract: Where we need to perform the contract we are about to enter into or have entered into with you.
  • Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Consent: Where you have given us explicit consent to process your personal data for a specific purpose.
  • Legal Obligation: Where we need to comply with a legal or regulatory obligation.

2.2 Purposes for Using Your Information

We use the information we collect about you for the following purposes:

  • Provision of Services: To provide, operate, and maintain our Site and Services.
  • Account Management: To manage your account, including your registration and authentication.
  • Order Processing: To process and deliver your orders, including managing payments, fees, and charges.
  • Customer Support: To provide customer support and respond to your inquiries.
  • Personalization: To personalize and improve your experience on our Site.
  • Marketing: To deliver relevant content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
  • Research and Development: To conduct research and development for the improvement of our Services.
  • Legal Compliance: To comply with applicable laws and regulations.

3. Disclosure of Your Information

3.1 Disclosure to Third Parties

We may share your personal data with third parties, including:

  • Service Providers: Contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal data confidential and use it only for the purposes for which we disclose it to them.
  • Business Transfers: As part of a merger, acquisition, or sale of all or a portion of our assets.
  • Legal Requirements: To comply with any court order, law, or legal process, including responding to any government or regulatory request.

3.2 International Transfers

Your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

4. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We also limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request Access: To your personal data.
  • Request Correction: Of the personal data that we hold about you.
  • Request Erasure: Of your personal data.
  • Object to Processing: Of your personal data.
  • Request Restriction: Of processing of your personal data.
  • Request the Transfer: Of your personal data to you or to a third party.
  • Withdraw Consent: Where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us using the contact details provided below.

7. Changes to Our Privacy Policy

We reserve the right to update this Privacy Policy at any time, and we will notify you when we make any material changes. Your continued use of our Site and Services following the posting of changes constitutes your acceptance of such changes.

8. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: F332 Kh203 Gali No7 Ganga Vihar Kngr, North East, Delhi, Delhi, India, 110094

Email: contact@herkaya.com  

Phone: +91-9354242075

Effective Date: 1 July 2024