Shipping & Delivery Policy
1. Introduction
Welcome to Femacare Private Limited (“Femacare,” “we,” “us,” or “our”). This Shipping and Delivery Policy (“Policy”) outlines our procedures regarding the shipping and delivery of products purchased through our website located at www.herkaya.com (the “Site”) and any related services provided by Femacare.
By accessing or using the Site, you acknowledge and agree to be bound by this Policy. If you do not agree with any part of this Policy, please do not access or use the Site.
2. Shipping Methods
2.1 Courier Partners: We partner with reputable courier services to ensure timely and efficient delivery of your orders.
2.2 Shipping Locations: We offer shipping services to various locations. Please note that shipping availability may vary depending on your location.
3. Order Processing Time
3.1 Order Processing: Orders are typically processed and dispatched within 3 business days of receiving payment confirmation.
3.2 Order Confirmation: Once your order has been dispatched, you will receive an email confirmation with tracking information.
4. Shipping Times
4.1 Estimated Delivery: The estimated delivery time depends on your location and the shipping method selected at checkout. Standard shipping typically takes 7 business days for domestic orders and 15 business days for international orders.
4.2 Tracking Information: You can track the status of your order using the tracking number provided in the shipping confirmation email. If you encounter any issues with tracking your order, please contact our courier partner directly.
5. Contact Us
5.1 Customer Support: If you have any questions or concerns about your order or the shipping process, please contact us at contact@herkaya.com . Our customer support team is available to assist you with any inquiries you may have.
5.2 Unable to Track: In the event that you are unable to track your courier via our courier partner’s website, please contact us immediately at contact@herkaya.com . We will investigate the issue and provide you with assistance to track your order.
6. Changes to this Policy
We reserve the right to update or modify this Policy at any time without prior notice. Any changes to the Policy will be effective immediately upon posting on the Site. Your continued use of the Site following the posting of any changes constitutes acceptance of those changes.
By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by this Policy.
